Return And Refund Policy

If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. Typically refunds are processed in less than 10 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. In case of any delay, it shall be upto to the customer to take it up with their respective credit card bank with the reference of Rajguru Bikes Inc refund process reference.

Email us at info@marlinbikes.com or call +91 9880305557 in case of any assistance.

We are committed to ensuring your satisfaction with the product you have ordered from us.

Product damaged or defective:

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must not withstanding your warranty rights, immediately lodge a complaint with Rajguru Bikes Inc on its Customer care help line, and refuse to accept the delivery. You must also contact us immediately, so that, we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again not withstanding any warranty rights be reported to us immediately on detection. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories of polythene / carton box / Manual, and such other contents depending on the product ordered), for a refund or an exchange, within 72hrs from the date on which these goods are delivered. Should you decide to exercise your right to return purchased products, Rajguru Bikes Inc will not accept returned products that have been altered from their original status or damaged.

i) Please do not accept delivery of any item whose outer packaging is damaged or tampered (or sealed open condition) with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.

ii) If the product was not received in good condition we may replace the product, however in case we are unable to replace the damaged/defective product we may initiate refund. Replacement of the product may depend upon the availability of the product.

In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges if applicable.

Return it through Courier Collection:

You may contact our Customer Care within 72hrs of having received the product and request a return/exchange (As per the policy mentioned above).We shall arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our end in unused condition and in its original packaging along with the invoice, failing which return/ exchange or refund may not be possible.

For returns through courier collection; you will be given a docket number at the time of collecting the products, which is to be retained for future reference.

In the event that the return does not comply with the return policy of the Rajguru Bikes Inc, you will not be entitled to any replacement or refund of the sums already paid to Rajguru Bikes Inc and Rajguru Bikes Inc reserves the right to withhold the sums already received.

How will you be refunded?

We will refund the money once we are in receipt of the product in its original nature/condition. The refund shall be in the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account.
The refund process will be initiated once we have received the product(s), in proper and original nature. Typically refunds are processed in less than 10 working days.

Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.

Email us at info@marlinbikes.com or call +91 9880305557 in case of any assistance.