We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that Rajguru Bikes Inc is unable to process; and reserve the rights to cancel or reject the acceptance of such order and decision of Rajguru Bikes Inc in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons.
Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The various Types of Cancellations would be
Cancellation by the Customer
Cancellation by the Customer shall be valid only if made within 24 hours of placing the order if the order has not been processed (shipped) by us.
Cancellation by Rajguru Bikes Inc.
In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Rajguru Bikes Inc shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.
Rajguru Bikes Inc reserves the right to cancel any order with due intimation to the concerned person, under situations where Rajguru Bikes Inc is not able to meet the requirement of the order placed. As a part of these additional security measures, Rajguru Bikes Inc might request customers to provide relevant supporting documents (Identity proof, Address Proof etc). In case the requested documents are not shared with us, Rajguru Bikes Inc reserves the right to cancel the order entirely with due intimation to the concerned person.
In the event that a product is ordered is not serviceable to customers location (pin code) and an order gets placed due to system errors , Rajguru Bikes Inc shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.